Partial Damage of the Vehicle | Breakage/ Bending/ Dent |
Engine Mechanical Issues | Transmission Mechanical Issues | Electrical Issues | Missing Items |
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* Expendables Part are not covered by BF Warranty. Please refer to SVH Warranty Terms and Conditions for further details.
If you notice any problems upon arrival of your vehicle, please contact us directly at BE FORWARD (top@beforward.jp).
You have two days (48 hours) after your collected the vehicle to report us the issues of your vehicle.
We will need all of the following from you:
Please refer to BE FORWARD Warranty Terms and Conditions for further details.
Once we have received all of the above, the issues of your vehicle will be escalated for internal assessment. We will inform you of the assessment result directly be email.
Please note that additional information may be required depending on the nature of the problem.
Please refer to BE FORWARD Warranty Terms and Conditions for further details.
If your repair estimate is approved, we will ask you to proceed with repair and send us all the necessary materials so that we can confirm the repair completion.
* PLEASE NOTE THAT BE FORWARD CANNOT REIMBURSE PRIOR TO REPAIR.
Please refer to BE FORWARD Warranty Terms and Conditions for further details.
We will check the content of the repair done to the vehicle with the photos and videos.
If we can confirm that the approved repairs have been completed, we will guide you through the procedure of how to receive your compensation.
Please refer to BE FORWARD Warranty Terms and Conditions for further details.